Transparent Information
You have the right to accurate, detailed information regarding tour itineraries, costs, cancellation policies, and any additional charges.
Safety and Security
RoamSoon is committed to your safety. We provide clear safety guidelines, emergency contact details, and will address any questions regarding local conditions.
Emergency Contact Support
Travelers are given an emergency contact number or contact point details to reach RoamSoon or a designated agent if assistance is needed.
Privacy of Personal Information
Your personal data will be treated confidentially and will not be shared without your consent, ensuring privacy throughout your journey.
Sustainable Practices
RoamSoon provides eco-friendly travel options and strives to reduce environmental impact wherever possible.
Professional and Courteous Service
We promise respectful, reliable, and professional service before, during, and after your tour.
Right to Cancel or Transfer
Right to Price Reductions and Compensation
In cases where travel services are not performed or are improperly performed, travelers may be entitled to a price reduction or compensation.
Access to Support and Feedback
We provide a dedicated support line for any concerns you may have and encourage feedback to help us improve our services.
Assistance in Difficult Situations
RoamSoon is here to assist in case you experience any difficulties during your travels. Our team is prepared to offer support when needed.